All of a sudden my account was locked. April 12, I had returned a defective zipper Prada wallet through UPS so I can track which was received and signed by Saks warehouse employee on Mar 2nd, I was told that they deleted the account but that I would have to create a new account with a different email-address. They have my product and they have my money. I finally was sent one promo code but over the wrong amount. Now they are telling me that it had no tags and is damaged and insist that I wore it and must pay for it. I did not wear it.
During my phone conversations with customer service with various representatives, I was sent temporary passwords, that didn't work, was told they would fix it within the next 30 minutes never happened , was told that they had a technical problem and would fix it and call me back never happened either. In my opinion, that is a total scam. But my major problem started while I was on the phone with the customer service to inquire about the second missing gift card. The representative was unable to solve my problem and told me they would look into it, with no result of course. Now, this month, I ordered three items. I tried on the jacket in my bedroom and thought it was ugly didn't look as it had online and it didn't fit. Today I asked them to delete my account so I could create a new one. I tried to sign in into my online account to verify the order number and must have made a typo. I was told that they deleted the account but that I would have to create a new account with a different email-address. I put it back in the box immediately and sent it back several days later. They have my product and they have my money. I sent the incorrect item back, but it took phone calls and at least an hour on the phone and many weeks before I was refunded for the item I never got. Both times I never received the gift card, even after placing several calls, I just was told, they had sent it via email, but I never received it. I also sent an email to customer service to ask for help with no response from them. This is the most unprofessional customer service I have ever experienced. April 12, I had returned a defective zipper Prada wallet through UPS so I can track which was received and signed by Saks warehouse employee on Mar 2nd, I was told today that they have no record of my return. April 9, I ordered several items on the Saks website a few months ago and received an item I didn't order, but an item I did order was omitted. Saksoff5th just lost a customer! This is my email address and I want to use it, not create a new email address. All of a sudden my account was locked. After promises of getting back to me which no one did. I feel Saks' standards of customer service are getting worst day by day. Now they are telling me that it had no tags and is damaged and insist that I wore it and must pay for it. They locked my account without any explanation, and clearly have no expertise on how to resolve the problem.
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